In order to satisfy our customers with the quality of our products and customer service, The Boutique Watch Shop offers a 2 years warranty for all new Grayton Automatic Watches purchased on its site. 

During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced, at the sole discretion of Grayton Automatic Watches, free of repair charges, if it proves to be defective in material or workmanship under normal use. 

If the problem you are having with your watch is not covered by our warranty, or if your warranty has expired, the service and repair charges will be quoted to you before any  service or repair work commences:

The warranty does not cover:

• Case, crystal, strap and buckle or bracelet, stem and/or crown

• Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.

• Water damage due to negligence unless marked water-resistant.

• Repairs if the watch was not originally purchased from The Boutique watch Shop

This warranty is void if the watch has been damaged by accident, negligence, unauthorised service, or other factors not due to defects in material or workmanship.

Shipments of watches for repairs should be authorised by the Boutique Watch Shop beforehand. The Service Center will assess whether or not watches problems are covered by our warranty and provide an estimated cost for repairs falling outside warranty terms.

Client must apply for any repair through the Repair Process. Once applied, client will be authorised for shipment and will receive a Repair Number that must be attached to all communication regarding repair. Any goods returned to the seller without a Repair Number will be returned without prior notice to the client. All dispatch fees will be at the client’s expense.